Terms of Service
Introduction and Definitions
Mood‑EQ is operated by SC Contemporan Affairs SRL, a company registered in Romania (Trade Register Number J40/14892/2018, CUI RO40010887) It offers products and services through its website and affiliated platforms The terms Seller, Provider, Company or Organization refer to SC Contemporan Affairs SRL, while Client/Buyer designates any individual over 18 or legal entity that places an order
Online Sales Policy
- Access to the website and ability to place orders is open to any customer acting for a legitimate purpose and willing to buy products or services in line with these terms
- Customers agree to remote communication (phone or email) when ordering and understand that errors in pricing or product details will be communicated promptly
- Promotions or campaigns are valid only for their stated duration or while stock lasts Product availability is not guaranteed and Mood‑EQ may discontinue products at any time.
Ordering and Contract Formation
- An order is valid only after all steps in the checkout process are completed and payment is confirmed Adding products to the cart does not constitute a reservation
- Mood‑EQ cannot estimate the delivery time for goods requiring extra information or customisation Orders are considered accepted upon delivery or provision of digital products; confirmation emails are merely informational
- The company may cancel orders without liability if payment is not accepted by the card issuer, the payment processor invalidates the transaction, payment is not completed by bank transfer, user data is incomplete, the user does not confirm the order, an illegal purpose is suspected, or any terms are violated
Pricing and Payment
- Prices are listed in Romanian Lei (RON) or your local currency and may include VAT; they can be updated without notice . Delivery costs are separate unless stated otherwise.
- The price shown at the time of order placement is binding Invoices are issued based on information provided by the buyer and may be delivered electronically
- Payment methods (e.g., credit card) are displayed during checkout . Customers bear any currency conversion or bank charges.
Obligations of the Buyer and Seller
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Buyer's obligations - Provide accurate information, accept resolution of issues within 30 days, accept the terms and pay the price using available methods
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Seller's obligations - Offer information about products, confirm orders by email or phone, deliver products within 30 days if in stock, and handle personal data according to the privacy and cookie policies
Warranties and Liability
- Mood‑EQ guarantees that delivered products are original, sealed, and accompanied by necessary documents (e.g., invoice, receipt, warranty certificate) Digital products may not benefit from legal warranty
- The company declares that products meet safety and environmental standards
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Limitation of liability - Mood‑EQ's maximum liability is limited to the amount actually paid by the client. It is not responsible for indirect or consequential damages, client decisions based on information on the site, service interruptions, or loss of data Users are prohibited from illegal or abusive uses of the site, including impersonation, misinformation, unauthorized access, or introducing malicious software.
Intellectual Property
All copyright in site content belongs to SC Contemporan Affairs SRL; clients may not copy, distribute, modify, or use content outside its intended context without written consent. Mood‑EQ may have only usage rights over some content and prohibits clients from reselling or reproducing materials without permission.
Data Privacy
Use of the website requires transmission of personal data. Processing is carried out according to the Privacy Policy which complements these terms.
Complaints and Dispute Resolution
Users can submit complaints via the contact form or email; issues will be resolved within 30 days. Romanian law governs the contract; disputes that cannot be settled amicably will be resolved by the competent courts. Mood‑EQ reserves the right to change these terms at any time; the latest version is always available on the site.
